Privacy Policy
Flying Movers respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or services.
By using our website or booking our services, you agree to this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information, including:
Full name
Contact number
Email address
Pickup and delivery addresses
Details about your moving requirements
Payment details (where applicable)
Any information submitted through contact forms or advertisements
We may also collect website usage information such as IP address, browser type, and cookies for analytics and marketing purposes.
2. How We Collect Information
We collect personal information when you:
Request a quote
Fill out a contact form
Call or email us
Book our moving services
Interact with our advertisements
Visit our website (through cookies or tracking tools)
3. Purpose of Collecting Personal Information
We collect and use your information to:
Provide moving and packing services
Respond to inquiries and customer support requests
Process payments and bookings
Improve our website and services
Send service updates and promotional offers (if you consent)
Comply with legal obligations
We only collect information that is reasonably necessary for our business operations.
4. Disclosure of Personal Information
Flying Movers does not sell or rent personal information.
We may disclose your information to:
Employees and contractors involved in your move
Payment processing providers
IT and website service providers
Government authorities where required by law
All third parties are required to protect your information.
5. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Information may be stored electronically on secure servers or in secure physical records.
6. Cookies and Online Tracking
Our website may use cookies and tracking tools to improve user experience and analyze website traffic.
Cookies help us understand how visitors use our website and assist with advertising campaigns. You can disable cookies in your browser settings, but some features may not function properly.
7. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you.
If any information is inaccurate or outdated, you may request correction by contacting us.
8. Overseas Disclosure
Some third-party service providers (such as cloud storage or advertising platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
9. Complaints
If you believe we have breached your privacy rights under the Privacy Act 1988, you may contact us in writing.
We will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Flying Movers
Adelaide, South Australia
Phone: 0468 360 803
Email: flyingmoversadelaide@gmail.com